Start the request
Contact Petoryx within 30 calendar days of confirmed delivery and identify the order and product you want to return or exchange.
PETORYX RETURN & REFUND POLICY
Returns designed to stay straightforward
Petoryx provides free returns and exchanges within 30 calendar days of confirmed delivery. This policy explains return eligibility, smart-product preparation, exchanges, refunds, damaged or incorrect orders, and the steps to take when something is not right.
30-day return window
Free returns
Free exchanges
24/7 support
Policy essentials
01
30 calendar days from delivery
02
No return shipping charge for eligible returns
03
Exchanges available for eligible products
04
Refunds return to the original payment method
RETURN PROCESS
A clear path from request to resolution
Keep your order information and the product together while the request is reviewed. For connected electronics, also preserve accessories, charging parts, sensors, tags, mounts, bowls, filters, and other components that arrived with the product.
Prepare the product
Gather the product and its included components. Connected products should also be disconnected from personal accounts before return.
Follow return instructions
Petoryx will provide the appropriate return or exchange instructions for an eligible request. Eligible returns and exchanges are free.
Review and resolution
After the returned item is received and eligibility is confirmed, the applicable refund or exchange can be completed.
RETURN ELIGIBILITY
Keep the product complete and return-ready
Petoryx accepts eligible return and exchange requests made within 30 calendar days of delivery. To support a smooth review, return the product in substantially the same condition in which it was received, together with the included components that are reasonably available.
01
Request within the return window
The 30-day return period begins from the confirmed delivery
date associated with the order.
02
Include important components
Chargers, cables, mounting parts, tags, adapters, bowls,
filters, sensors, and other supplied accessories should be
returned with the product when applicable.
03
Avoid damage after delivery
Products damaged through misuse, improper installation,
unauthorized modification, or avoidable neglect may require
additional review and may not qualify for the same resolution.
04
Keep order information available
Order details help Petoryx identify the purchase and review
the correct return or exchange path.
Original packaging is useful when available
Keeping the original box and protective packaging can make a
smart-device return easier to organize, especially when the
product includes several electronic components or accessories.
RETURN OUTCOMES
Choose the resolution that fits the issue
The appropriate outcome depends on the reason for the request, product condition, availability, and the information supplied with the return or exchange.
Send an eligible item back
Eligible products can be returned free of charge within 30 calendar days of confirmed delivery.
Replace an eligible product
Free exchanges are available within the same 30-day window, subject to product eligibility and replacement availability.
Return funds to the original method
Once the return is received and approved, the eligible refund is submitted to the original payment method used for the purchase.
Document shipping damage
Keep the item and packaging together and provide clear photos or other useful details when visible damage is reported.
Keep the received parcel intact
If the wrong product arrives, keep the received item, packaging, and order information available while the issue is reviewed.
A refund may be used instead
If an eligible replacement is unavailable, Petoryx may resolve the request through an eligible refund rather than an exchange.
SMART PRODUCT PREPARATION
Disconnect personal data before returning electronics
Trackers, cameras, feeders, fountains, smart doors, scales, sensors, monitors, training devices, and other connected products may store settings or remain linked to mobile applications and third-party accounts.
01
Remove the product from personal accounts
Unlink the device from manufacturer apps or connected
accounts where the product allows you to do so.
02
Reset stored settings when appropriate
Follow the manufacturer's instructions for a factory reset
when that process is available and appropriate for the device.
03
Remove personal network access
Clear saved Wi-Fi, Bluetooth, location, camera, notification,
or other account connections where supported.
04
Return device-specific accessories
Include charging equipment, power adapters, tags, clips,
mounts, sensors, bowls, filters, and other supplied parts that
belong with the product.
Third-party subscriptions may require separate action
Returning a product to Petoryx does not automatically cancel a
manufacturer subscription, app membership, cloud plan, or other
third-party service. Manage those services directly with the
relevant provider when applicable.
REFUND FLOW
What happens after an eligible return arrives
Refund timing has two stages: Petoryx first receives and reviews the returned product, then the payment provider completes the posting of an approved refund.
Return received
The returned package must reach the applicable return destination before the item can be reviewed.
Eligibility reviewed
Petoryx reviews the returned product and available order information to confirm the applicable resolution.
Refund submitted
When approved, the refund is submitted to the original payment method used for the eligible purchase.
Payment provider posts funds
Banks and payment providers can require additional processing time before the refund appears on the customer's account.
DAMAGED OR INCORRECT ORDERS
Keep the evidence that helps resolve the order
If a product arrives visibly damaged, incomplete, or different from what was ordered, keep the item and shipping materials available while the order is reviewed. Clear documentation can help establish what happened during delivery or packing.
01
Photograph visible damage
Capture the product, affected area, outer package, shipping
label, or missing components where those details are relevant.
02
Do not discard important packaging immediately
Packaging can provide useful context when damage or an
incorrect shipment is being reviewed.
03
Keep electronic parts together
Preserve the device, power equipment, accessories, sensors,
tags, and other included components until next steps are confirmed.
04
Report the issue promptly
Contact Petoryx within the 30-day return window so the
available return, replacement, or refund path can be reviewed.
POLICY DETAILS
A few conditions keep the process consistent
These practical details help protect customer orders while keeping the return and exchange process clear for connected smart-pet products.
Thirty calendar days from delivery
Eligible return and exchange requests should be initiated within 30 calendar days of the confirmed delivery date.
Eligible returns and exchanges are free
Petoryx does not charge the customer return shipping for an eligible return or exchange handled under this policy.
Refunds use the original payment method
Approved refunds are submitted back to the original payment method. Posting time after submission depends on the customer's bank or payment provider.
Replacement products remain subject to stock
An exchange depends on availability. When a suitable replacement cannot be provided, an eligible refund may be used instead.
Personal account links should be removed
Before returning smart electronics, unlink personal accounts and reset the device where supported by the manufacturer.
Mandatory legal protections remain
Nothing in this policy is intended to remove rights or remedies that applicable consumer law does not permit Petoryx to exclude.
24/7 RETURN SUPPORT
Need help with a return, exchange, or refund?
Petoryx customer support is available 24/7 for return eligibility, exchanges, damaged or incorrect orders, refund questions, and smart-product return preparation.